Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn’t mean it personally? This workshop explores how we all must be responsible for the way we give and receive messages. Participants learn to recognize and overcome their own defensive behavior and put into practice the five skills of non-defensive communication.
Disengage – Set aside differences temporarily to focus on results.
Empathize – Put yourself in the other person’s shoes.
Inquire – Ask questions that reveal underlying concerns.
Disclose - Express feelings, needs and goals using “I statements”.
Depersonalize – Look at work as what we do, not who we are.
The workshop includes self assessments, video, small group work and role play.