Satisfaction Guaranteed:
Delivering High-Caliber Customer Service

In a world filled with intense competition for customers, no organization can afford to ignore the call for service and product excellence. This program is designed for use in organizations ready to commit to customer service and those interested in renewing their dedication to service excellence.

The workshop is designed to build an appreciation of the value of customer service and an awareness of the behaviors that attract and repel customers. It includes practice using effective service behaviors and the opportunity to assess the organization’s current customer readiness. It may also include the FISH video where the energy is so infectious in the Pike Place Fish Market that business people spend their lunch hour just watching the action.